Our Cases

Xbox Subscription Cancellations and Refunds?

Canceling an Xbox subscription and requesting a refund can be done through Microsoft’s official channels. Here’s a step-by-step guide to help you through the process:

How to Cancel an Xbox Subscription

1. Sign in to Your Microsoft Account

2. Locate Your Subscription

  • Under the “Subscriptions” section, find your Xbox subscription (e.g., Xbox Game Pass, Xbox Live Gold).

3. Manage Your Subscription

  • Click on “Manage” next to the subscription you want to cancel.

4. Turn Off Recurring Billing

  • Look for the option to “Turn off recurring billing” or “Cancel subscription.”
  • This will stop future charges but allow you to keep access until the end of the current billing period.

5. Confirm Cancellation

  • Follow the prompts to confirm the cancellation.

How to Request a Refund for an Xbox Subscription

1. Check Refund Eligibility

  • Microsoft typically offers refunds for subscriptions if:
    • The cancellation is requested within a short period (e.g., 14 days) after purchase or renewal.
    • You haven’t used the subscription extensively during the billing period.

2. Visit the Refund Request Page

3. Select the Subscription

  • Find the subscription you want a refund for and click “Request a refund.”

4. Provide a Reason

  • Choose a reason for the refund request (e.g., “I no longer need this subscription”).

5. Submit the Request

  • Follow the instructions to submit your refund request.

6. Wait for a Response

  • Microsoft will review your request and notify you of the decision via email.

Important Notes

  • Refund Policies: Refund eligibility depends on Microsoft’s policies and local consumer laws.
  • Automatic Renewal: If you cancel before the renewal date, you won’t be charged for the next billing cycle.
  • Contact Support: If you encounter issues, contact Xbox Support for assistance.

By following these steps, you should be able to cancel your Xbox subscription and, if eligible, request a refund. Let me know if you need further clarification!