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How to Cancel a Subscription on Paddle?

To cancel a subscription on Paddle, follow these steps:

Via Email:

  1. Locate the Confirmation Email:
    • Find the email you received from Paddle when you initially signed up for the subscription. It usually contains a “Manage Subscription” link.
  2. Click “Manage Subscription”:
    • Open the email and click on the Manage Subscription link. This will redirect you to Paddle’s subscription management page.
  3. Cancel the Subscription:
    • On the subscription management page, look for an option to Cancel Subscription or Cancel Automatic Renewal. Follow the prompts to confirm the cancellation.

Via Paddle’s Website:

  1. Go to Paddle’s Help Page:
  2. Enter Your Email:
    • Input the email address associated with your Paddle account and click Next.
  3. Access the Management Page:
    • You’ll receive an email with a link to manage your subscription. Click the link.
  4. Cancel the Subscription:
    • On the subscription management page, select Cancel Subscription or Cancel Automatic Renewal and confirm.

Via the Merchant:

If you signed up for the subscription through a specific app or service, you may need to cancel it directly through their platform. Check the app or website for subscription management options.


Important Notes:

  • Canceling a subscription stops future charges but does not typically provide refunds for already paid periods.
  • After canceling, you’ll receive a confirmation email from Paddle.
  • If you encounter issues, contact Paddle’s support team at support@paddle.com for assistance.